Support & Safety
We're here to help. Whether you need assistance with your account, want to report a concern, or just have a question — reach out and we'll get back to you.
Contact us
The fastest way to reach our support team is by email. We read every message.
Email us at
support@vyrtex.appIf you feel unsafe
Your safety is our top priority. If you ever feel threatened, uncomfortable, or in danger while using Vyrtex, take these steps immediately:
- 1
Stop messaging
You don't owe anyone a response. Stop engaging immediately if you feel unsafe.
- 2
Block the user
From their profile or chat, tap the menu and select Block. They won't be able to contact you again.
- 3
Report them
Use the report button on their profile or in chat. Your safety report gets priority handling.
- 4
Call emergency services if needed
If you're in immediate danger, call your local emergency number (911 in the US, 112 in Europe, 000 in Australia).
How to report a user or content
We take all reports seriously. Here's how to report and what happens next:
From a profile
Tap the three-dot menu on their profile and select Report. Choose the reason that best describes the issue.
From a chat
Tap the three-dot menu in the conversation and select Report. You can report individual messages too.
After reporting
Our moderation team reviews reports within hours. You won't see the reported user again, and we'll notify you when the review is complete. Your identity stays anonymous — the other user never knows who reported them.
Account access help
Can't log in? Here are the most common solutions:
Forgot your password?
Reset your password here — we'll send a reset link to your email.
Can't access your email?
Account-access appeal via support@vyrtex.app. Include your name and the email you used to sign up. We'll help verify your identity and recover your account.
Account suspended or banned?
Suspension or ban appeal via support@vyrtex.app. Include your account email and any relevant context. Appeals are reviewed as quickly as possible.
Delete your account
You can delete your account from Settings → Privacy within the app. If you can't access your account, email support@vyrtex.app to request deletion.
Response times
We respond as quickly as possible based on the nature and severity of your inquiry:
Safety & harassment reports
Safety reports receive priority review.
Account access issues
We respond as quickly as possible.
General questions & feedback
We respond as quickly as possible.
Billing & subscription
We respond as quickly as possible.
Submitting a report does not guarantee a specific action or response time.